By the end of the first week of April, residents will be empowered to demand action on non-functional streetlights and park lights within three working days of bringing the issue to the notice of the sub-divisional engineer (SDE) concerned. If the problem is not resolved within the specified time, the officer is liable to pay a fine.
This and more citizen-friendly provisions are part of the revised Citizens’ Charter Act that was passed in the monthly House meeting of the municipal corporation on Wednesday.
For a start, 90 services are covered by the Act that will be implemented after approval from the UT administration is expected by the first month of April.
The Act fixes time that is to taken for resolution of all kinds of civic works and in case, the official concerned is found to be responsible for delays in 20% or more of total cases handled by him/her, then he could be penalised at the rate of Rs 10 per day for the total number of delayed days.
The maximum penalty that could be imposed is Rs 1,000.
MC commissioner B Purushartha said, “Getting a citizens’ charter was our priority, Now, the Act has been sent to the UT administrator for approval. We hope to implement it by April first week.”
A nominated councillor claimed that adverse remarks against officials who failed to implement the Act must be made part of their annual confidential reports (ACRs).
Former mayor Subhash Chawla demanded that the service of lifting of dead animals must also be part of the charter.