The Chandigarh Transport Undertaking (CTU) seems to be in tearing hurry to publicise ambitious facilities for passengers, which enable them to get the estimated time of arrival (ETA) of buses at the designated bus queue shelters and global positioning system (GPS)-based vehicle-tracking system.
While it is far from implementation of the services, the CTU has uploaded information on the official website of the Chandigarh administration (www.chandigarh.gov.in) claiming that both services have been introduced, thus misleading the city residents.
It has been learnt that that implementation of both services is at initial stage.
In the citizen charter document of the CTU available on the administration’s website, the undertaking claims, “This undertaking has introduced GPS/ passenger information system (PIS) and installed on 100 buses and at 50 bus queue shelters for the facilities of passengers to get the estimated time of arrival of buses at the designated bus queue shelters.”
According to information, ETA can be accessed by the public in two ways — by using SMS facility and interactive voice response system (IVRS).
The department has given a mobile number for knowing the ETA of buses by sending SMS, which does not exist. Similarly, two landline numbers have been given for getting ETA through IVRS and a helpline number, which remain unattended.
Lashing out at the CTU, Sachin Sharma, president Youth Innovative Society, who made an unsuccessful attempt to know the ETA of a bus, said the information available in the citizen charter of the department was totally misleading. “The department has provided total false information and one can make out how seriously the administration takes residents of the city,” rued Sharma.
When contacted, CTU general manager SP Parmar accepted that both services were yet to be implemented. Expressing his surprise, Parmar said he would find out how the wrong information was uploaded on the website.
Giving present status of the services, Parmar said the department had prepared a proposal for installing closed-circuit television (CCTV) cameras and GPS in the buses. “The proposal will be forwarded to senior officials and after getting approval, tenders will be invited,” he added.
On implementation of ETA, Parmar said it would take some time as they do not have skilled workforce to handle all services at once. “We will introduce all the services one at a time,” he said.
Recently, the union ministry of urban development had sanctioned 400 buses for Chandigarh under the Jawaharlal Nehru National Urban Renewal Mission (JNNURM) on conditions such as formation of a special purpose vehicle (SPV) and installation of intelligent transport system (ITS).