The officers of the Haryana Discoms- Dakshin Haryana Bijli Vitran Nigam and Uttar Haryana Bijli Vitran Nigam- have been asked by state power minister Ajay Singh Yadav to organise 'open darbars' in villages and towns to address complaints of the consumers.
Yadav has issued instructions that an Executive engineer would organise atleast 10 such 'darbars' each month during summers and a Superintending engineer will hold at least one 'darbar' a week, a spokesman of the DHBVN said on Sunday.
The spokesman said that the minister has given instructions to display his e-mail ID- firstname.lastname@example.org- at prominent places and in offices of the discoms so as to facilitate people to reach to him easily.
All other e-mail IDs, telephone numbers, SMS facility meant for facilitating consumers to lodge their complaints easily should also be displayed and published in different means of information dissemination, Yadav has directed.
The Minister has also directed authorities that the electricity consumers should be made aware of using the modes based on modern technology like e-mail, SMS, computerised consumer grievance redressal system and call centre to lodge their all type of complaints.
All these modes are connected to the Central Complaint and Grievance Redressal System (CGRS), under which the employees are bound to redress complaints within fixed time as per standards laid by the Haryana Electricity Regulatory Commission, the spokesman further said.