HindustanTimes Sun,26 Oct 2014

Message oriented interaction

Usmeet Kaur   December 06, 2012
First Published: 11:10 IST(6/12/2012) | Last Updated: 11:12 IST(6/12/2012)

For someone who bagged her dream job, Philippa Baker has understandably done well in life. With 12 years of experience in different countries, communication expert Philippa obviously has a point to make when she comes to Chandigarh to deliver a lecture on business communication.

Currently, Philippa, 34, is serving as the head, corporate training, and network development manager at British Council, Delhi. At the British Library, Sector 9, on Wednesday, she says, “It’s been 18 months since I’ve been in India and what pulls me back here is the hard working nature of the people. I’m left impressed with the Indians’ level of commitment towards their work.”

Highly qualified with various courses such as CELTA (Certificate in English Teaching to Adults) and DELTA (Diploma in English Teaching to Adults) from the University of Cambridge, Philippa is
proficient in Russian and Hungarian languages and is presently pursuing MBA in Education. “I was 22 when I left Britain and began my professional life in Russia. I tied up with various language schools, where I trained business people in developing their communication skills. This job is a dream come true for me, for I always wanted to travel extensively,” she says.

After training individuals in Germany, Iraq, Jordan, India and Palestine, the communications expert has special interests in the BPO sector in India. In the country, Philippa’s clients include companies such as Barclays India, Infosys and Serco Global Services, where her job entails working closely with CEOs and training managers to design and deliver programmes that help meet the organisation’s objectives.

On being asked about the lapses in communication in the Indian culture, she says, “There is a very important key in the communication culture: less is more. It implies that the more specific and to the point the communicator, better will be the communication. This, Indians seem to be lacking in. Aspects such as what message to convey, through which channel and to whom, are common knowledge and should be worked upon.” She adds that instead of language alone, it is the power of communication that matters.

A particular point that Philippa wants to emphasise on is the suitability of women in the arena of communication. “Women are good with people, in fact better than men and so, they can be good managers. The skills needed in management come naturally to a woman. Indian women, especially, have always played a significant role in history, culture, politics and good leadership, and should therefore take up this work,” she explains, adding that she is now dedicatedly working on gender equality.

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