The Chandigarh Police are working out modalities to increase the lines to police control room (PCR) from five to 10 following a spurt in the number of calls.
However, the move has been delayed because of the lukewarm response to the tenders invited by the police.
The police have now invited tenders for the third time for setting up additional lines at the control room.
The number of calls received at the control room has increased drastically in the past five years.
In 2010 if there were more than 11,000 calls made to the PCR, this year the number of calls has risen to 20,000. The number of calls per day remains from 1,500 to 2,000.
During a high-level meeting held among the UT administration and top brass of the UT Police last year, the need to increase the number of lines was felt as many times when a call is made at 100, the line is either busy or the caller is kept waiting. The police authorities felt that in the process about 15% of calls could not go through.
Residents have been calling the police not only for law and order problems, but also civic issues. Senior citizens also make calls for civic amenities.
Deputy superintendent of police (DSP) communication Roshan Lal said the proposal was underway and the lines were expected to be launched soon. He added the Chandigarh police had installed Global Position Systems (GPS) in around 35 police vehicles this month.