HindustanTimes Sun,21 Dec 2014

Western Command launches Help System to solve ex-servicemen problems

HT Correspondent, Hindustan Times  Chandigarh, January 20, 2014
First Published: 19:59 IST(20/1/2014) | Last Updated: 20:06 IST(20/1/2014)

To help the ex-servicemen in resolution of their problems Headquarters, Western Command, has taken an initiative to establish a “Help System” which will act as an interface between the ex-servicemen and the various resolving agencies.


The “Help System” consists of an “Ex-Servicemen Sahayta Regional Centre” located at Headquarters Western Command and “Ex-Servicemen Sahayta Kendras” located at important locations in Punjab, Haryana, Himachal Pradesh and Jammu and Kashmir. The ex-servicemen can register their complaints with the “Ex-servicemen Sahayta Kendras” on toll free telephone, through email or by visiting the sahayta kendras. These requests will be processed by the sahayta kendras expeditiously with the resolving agencies and result intimated to the ex-servicemen.

All out effort will be made to ensure that requests of the ex-servicemen area processed as early as possible.

The press statement released by the Western Command said, “Army treats the ex-servicemen as an extended family and their welfare is a key issue for the Army. After retirement, the ex-servicemen are faced with a number of problems which need early resolution. Most of these problems pertain to pension, medical facilities, re-employment and post retirement documentation. The solution for such problems lie with resolving agencies like banks and records offices with whom the ex-servicemen have to approach directly in their individual capacity.”

“This is very appreciating and encouraging knowing that Army has taken another step forward to really care for their veterans,” said Lt Col SS Sohi (retd), president, Ex-servicemen Grievance Cell.

Ex-servicemen can approach one of the following Ex-servicemen Sahayta Kendras :-

LOCATION                                       E-mail                                    TOLL FREE TELEPHONE
HQ Western Comd                                         1800-180-2091
Stn HQ Ambala                                    1800-180-0025
Stn HQ Patiala                                       1800-180-2091       
Stn HQ Amritsar                                 1800-180-2091
Stn HQ Jalandhar                               1800-180-2091       
Stn HQ Gurdaspur                            1800-180-2509
Stn HQ Jammu                                      1800-180-7009       
Stn HQ Pathankot                            1800-180-2504
Stn HQ Yol                                                 1800-180-8012
Stn HQ Shimla                                       1800-180-2091

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