It was a tough day for the officers of the district administration as a sudden visit by chief secretary Sarvesh Kaushal had them on their toes.
During his inspection, which started at 9 am, the chief secretary talked to the officers of several departments and asked them to improve services under the Right to Service Act. He also held a meeting of officers and asked them to behave politely with people and work towards providing them hassle-free services.
Earlier at the suvidha kendra, the chief secretary talked to Balbir Singh of Banbora village who complained about the lackadaisical behaviour of officers. He said the officials at the centre had not been helping him get his grandson's birth certificate despite several visits for the past 35 days.
Kaushal asked the officers to be ready for smooth implementation of e-governance as the government was planning to update online records by pumping in `70 crore. He added the government would also increase services under the Right to Service Act to 230 from 149 and mini suvidha centres will be set up in villages with population above 23,000 and will function from December next year.
"We want to cover all districts under e-governance. We are committed to providing better services to citizens and if any employee has a problem, he can file a written complaint to the deputy commissioner," he said.
The chief secretary was also unhappy with the working of the drug inspectors. "The drug inspectors should make two inspections everyday and action should be taken if irregularities are found."
'CMO needs eye check-up'
After seeing the dirt in the office, the chief secretary asked CMO Subodh Gupta to get an eye checkup.
"Have you ever visited this record room of your office? Can't you see the dust on the files; how can I come from Chandigarh everyday for check your eyesight?" the chief secretary said.
The chief secretary also expressed his displeasure over the CMO's public meeting time of one hour and asked him to increase the time of public interaction to four to five hours.