While private players in the hotel industry of the city are going an extra mile to keep their employees well-groomed and attractive so to attract customers, the Chandigarh Industrial and Tourism Development Corporation (CITCO) has forgotten to provide uniforms to as many as 1,040 employees working in its hotel units, including a five star, since 2009.
According to norms, CITCO has been providing uniform to its eligible staff annually. Three sets of summer uniforms are provided every year to male operational staff of Hotel Mountview and Hotel Shivalikview, while two sets of uniforms are provided to the male staff working at the back office of both hotels. The female staff of category 1 deployed in operational staff is entitled for three saris, while one sari and one suit are given to employees discharging duties at the back office.
The failure of the corporation for not providing uniforms to the staff was also taken up in the recently held meeting of the board of directors.
According to officials, till 2000-2001, CITCO was purchasing cloth for uniforms from approved suppliers on the basis of lowest rates quoted in tenders. Thereafter, the management started inviting composite tender from reputed agencies for supplying stitched uniform. The practice continued up to 2004-2005.
However, in 2005-2006, CITCO was forced to revert back to the old system of purchasing uniform cloth after Delhi-based agency, which was given the contract, failed to supply stitched uniforms for most of the employees of the corporation for 2004-2005.
Subsequently, for the period 2006-2007, stitched uniforms were again proposed to be given to employees after inviting tenders. With a view to providing stitched summer uniforms, tenders were again invited for allotting contract for 2009-2010, initially for a period of one year, extendable for another two years. The contract was given to a Noida-based firm for supplying uniforms for 2009-2010 and 2010-2011. However, on receipt of uniforms, a large number of complaints alleging use of inferior quality cloth and improper fitting were received.
Consequently, the contract for supply in future years was suspended and uniforms were not issued for the intermittent period. For the goof-up, though the management acted against its own senior employees, but no action has been taken actions against the erring agency till date.
In 2012-2013, the management yet again decided to change the process and it was resolved to invite offers through e-tenders for purchase of cloth for uniform.
The corporation authorities claimed that they held a meeting with the CITCO employee union in which the union agreed that uniforms might be provided for 2012-2013 while the pending uniforms for previous years might be skipped. However, the CITCO Progressive Workers' Union maintained that though a meeting was called by the managing director on the issue, no such decision was taken.
President of the union Rajeev Kohli alleged that the senior officials were trying to mislead the board on the issue. "The issue showcases the seriousness of the officials in running the hotels, especially when there has been a considerable dip in the revenue," Kohli said.
Despite repeated attempts, CITCO managing director DK Tiwari was not available for comments.