CM Manohar Lal Khattar window sees dip in complaints in Hisar | punjab | Hindustan Times
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CM Manohar Lal Khattar window sees dip in complaints in Hisar

Five months after it was launched with much fanfare on December 25, 2014, chief minister Manohar Lal Khattar's web portal, also referred to as the CM's grievance window, has been witnessing a declining number of complaints registered on it, for a month or so and the jury is still on whether it is a sign of administrative efficiency or people have just logged off the initiative, tired of getting no solutions to their problems.

punjab Updated: Jun 02, 2015 19:58 IST
Ishtiyaq Sibtian Joo
Hisar
Manohar-Lal-Khattar-Haryana-chief-minister-HT-Photo

Five months after it was launched with much fanfare on December 25, 2014, chief minister Manohar Lal Khattar's web portal, also referred to as the CM's grievance window, has been witnessing a declining number of complaints registered on it, for a month or so and the jury is still on whether it is a sign of administrative efficiency or people have just logged off the initiative, tired of getting no solutions to their problems.

The window, which the administration claims will resolve any grievance within 30 days, has solved only 128 of 918 complaints registered on it. As a consequence, the number of complaints received a day has fallen from 20-25 from around 50 it received initially.

The cases that the window has not able to settle include that of Bansi Dhar, a correspondent with a private TV channel. "We were covering the violence related to the Rampal episode, when our cameras were broken. We registered a complaint with the CM window in February and are yet to get any response," claimed Dhar, adding that if was the treatment meted out to a journalist with whom government officials interacted almost daily, what could be the response to a common man could well be imagined.

Another case where the initiative has failed to deliver is that of Right to Information (RTI) activist Talik Vasudev, who claims that a complaint regarding road construction had been pending since December 2014.

"The construction of road near Vewsaykunj in Phase-3 near the auto market was started in November 2014 and stopped in December due to bad weather and this response is repeated every time, I ask for an answer. Even approaching the CM window in March this year has not led to action," Vasudev said.

GOVERNMENT REBUTTAL

In government circles, the decline in complaints is seen as an achievement. "So far, we have received 918 complaints, of which 128 have been fully resolved. The rest have been assigned the status of Action Taken Care Of, implying that these have been forwarded to the departments concerned for resolution," said Hisar city magistrate Girish Kumar, reiterating that the decline is complaints as an administrative achievement.

"We keep on referring the complaints to the departments concerned. With issues getting resolved, the complaints have to decrease," Kumar said, adding that there were some complaints that were time-consuming.

"Our aim is to get things done within 30 days only. However, there are certain cases like land encroachment where the resolution of complaint is likely to take a little more time," Kumar said.

At the CM window, complaints relating to land-grab, electricity, road construction and delays or frauds in the issue of Below Poverty Line (BPL) cards are received.

"We must also understand that some complaints are also filed repeatedly like in the case of granting of an arms licence. This happens as people do not make an effort to understand the reason for the rejection of their previous complaint," the magistrate said.

We keep on referring the complaints to the departments concerned. With issues getting resolved, the complaints have to decrease.

Girish Kumar, Hisar city magistrate

The construction of a road near the auto market was started in November 2014 and stopped in December due to bad weather. Even approaching the CM window in March has not led to action.

Talik Vasudev, RTI activist