District consumer forum, on Friday, ordered Competent Automobiles at Gutkar area of Balh segment to pay a customer Rs 67,388 for refusing to repair a vehicle within the warranty period and for pressurising the customer into paying for the repairs.
District Consumer Forum president, JN Yadav and member Rama Verma, while disposing a complaint filed by Rita Devi, a resident of village Galori of Nadaun tehsil area of Hamirpur district, accepted the plea that vehicle was insured and ordered the automobiles to reimburse Rs 54,388, which was the cost the complainant paid for repairing vehicles and also imposed a fine of Rs 10,000.
The forum additionally directed the automobile company to pay Rs 3,000 as the expenses for filing the complaint.
According to the complaint, Rita Devi sent her car for service and repair to the company. She was returned the vehicle and told that it was repaired but she found it was still unfit for driving.
When she contacted the company again, she was told that the car's fuel injection pump was not functioning well and needed replacement.