The Patiala district consumer forum has slapped Rs 11,000 fine on a Domino’s Pizza outlet in Urban Estate for delivering a non-vegetarian item to a resident who had ordered a vegetarian preparation for his mother.
A resident of Guru Nanak Colony, Sachin complained to the forum in his petition that he had ordered a ‘Veg Calzone Pocket’ for his vegetarian mother. On eating it, his mother got suspicious and asked him to take a bite.
The complainant was shocked to find chunks of chicken in the item. On informing the outlet staff about their mistake, Sachin was allegedly “treated badly”, after which he approached the forum.
During the hearing, the eatery’s counsel denied the allegations and stated the matter had already been settled between the parties. He said the complainant was sent a complimentary order, which he had accepted, and therefore he had no right to approach the forum.
The complainant’s counsel, Sukhjinder Singh, said by delivering the wrong order, the opposite party had hurt religious feelings of his client’s mother, for which it should be fined heavily.
As the opposite party could not place on record any evidence proving that it had supplied a vegetarian dish, the court ordered the outlet owner to pay Rs 5,000 as compensation for causing mental agony (by hurting religious sentiments of the complainant’s mother).
The outlet was also directed to cough up Rs 6,000 as litigation cost. “Simply by placing on record the complimentary delivery order does not establish the parties had reached a compromise,” the forum ruled.