DTO fails to start home delivery documents yet again

  • Jatinder Mahal, Hindustan Times, Jalandhar
  • Updated: Mar 27, 2015 21:30 IST

District transport department (DTO) has failed to start its much hyped service of delivering smart-card based licences and other vehicle certificates by the courier at applicants' doorsteps, for the third time in the last two years.

Despite claims of the DTO officials that the service would be started on Friday, the department failed to do so and the opening of the service was postponed for another month due to the renovation work underway at the DTO office.

On an average, the department issues 2,000 new licences, 3,000 learners licence and 3500 registration documents in a month. This leads to long queues at the department offices and the service will also address this issue.

This service was aimed to further streamline the process of issuing driving licences and control fleecing of the common man at the hands of commission agents, who mint huge money from applicants in the name of providing services.

The department claimed that due to mismanagement on the part of a private courier company project could not be started last year but this time the responsibility for delivering documents has been given to India Post.

"We have completed all the formalities with India Post but due to ongoing renovation work at DTO office the service could not be started on Friday. The department will start services from April 25 this year after the completion of renovation work," said RP Singh, district transport officer.

The service aims to deliver documents within 15 days at applicant's address. It would also be in compliance with the Right to Service Act 2011 thereby reducing the risk of corruption on the part of the courier service.

Meanwhile, the DTO will charge Rs 40 extra from every applicant as courier service charges and also provide an SMS facility to inform the applicants about the processing of their applications at various stages.

Surinder Pal who had applied for renewal of his driving licence said that though it was a good step towards it depended on whether or not the department officials were interested to do the needful.

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