Opting for hi-tech means to solve the problems of the citizens is of no use if officials lack resolve to do the job. Greater Mohali Area Development Authority (GMADA) which had launched the facility of lodging complaints on its website stopped the initiative then and there as the officials failed to redress even a single complaint ofthe total 319 filed online in the last 18 months.
Interestingly, the complaints lodged online were not even accessed all this while.
This issue was brought to light when Sector 69 resident welfare association president Kamal Nain Sodhi on May 11, 2015, lodged an online complaint regarding poor maintenance of the parks with GMADA but no action was taken.
In his complaint, Sodhi had pointed out poor upkeep of parks, broken railings, uneven footpaths, heaps of ‘malba’ and unpruned trees. When no action was taken on his complaint, Sodhi under the Right To Service Act approached the commission in September, demanding that a penalty should be imposed on the authority.
In response to the complaint, Right To Service Commission chairman SC Agrawal had even visited GMADA office and instructed the officials to ensure that the complaints were redressed within a fixed time.
GMADA chief administrator SK Sinha said, “There was a technical glitch due to which the complaints couldn’t be accessed. Now, the issue has been sorted out and we will soon clear the backlog of 25 complaints by month-end,” Sinha said.