Clean My Coach initiative of the Indian Railways for getting railway coaches cleaned by sending an SMS or intimating the authorities through a mobile app is now available in major trains of the Ferozepur division.
Divisional railway manager (DRM) Anuj Parkash told HT that Ferozepur division was already providing the facility in around 20 major trains out of 100 trains under the division.
He said they had started work on the same last year under the directions of the railway ministry.
Under the Clean My Coach service, the passengers can get their dirty coaches cleaned by just sending an SMS to 58888.
Ramnik Singh, divisional mechanical engineer, said the cleaning service was available in the primary trains in the region and they were in the process to provide the facility in other trains too.
Railway minister Suresh Prabhu had on Friday launched Clean My Coach app in New Delhi.
Prabhu, in his railway budget speech in the Parliament on February 25, made the announcement of Clean My Coach service through SMS to provide the facility in 43 railway divisions.
Meanwhile, DRM Anuj Parkash said they were receiving a good feedback from the passengers and the division was working to further improve the facility. He said passengers did not need to pay for availing the service.
Clean My Coach service gives direct access to On Board House Keeping Services (OBHS). While the OBHS services are being provided by the railway employees, the Ferozepur division had outsourced work regarding Clean My Coach app to a company that made the software for providing the service.
How does it work?
The passengers have to send an SMS mentioning their passenger name record (PNR) to 58888 or they can also send the message through Clean My Coach app available on Google play store. The passenger receives an acknowledgement code as a reply. The OBHS staff, after receiving the message, contact the passenger and required cleanliness work is carried out.
If the passenger is satisfied with the service, he or she discloses the code received as an acknowledgement and the staff closes the request.