The government departments in the district have not yet appointed nodal officers, exclusively designated for dealing with complaints and grievances of people, in their offices. Punjab chief minister Parkash Singh Badal had directed government departments in this regard on January 15.
While the departments in Jalandhar district have failed to follow the instructions, the government offices in SBS Nagar district have already initiated the appointment of nodal officers in the offices of deputy commissioner (DC), sub-divisional magistrate (SDM) and departments of excise, social security and welfare.
Badal had directed that deputy commissioners should notify one senior officer as the nodal officer for receiving public complaints through paper application or email. He had further ordered that details regarding office address, telephone number and email of designated nodal officers should be notified to the public in daily newspapers.
Directions were also issued for appointment of district nodal officers in each district.
A formal communication regarding these appointments was also sent to district chiefs of government departments.
Oddly enough, heads of departments in the district are ignorant about the directions issued by the chief minister.
HT took stock of the ground situation in various departments including education, health, police and the civil hospital. It was found that these departments have not yet acted to initiate appointment of nodal officers for dealing with public complaints.
Senior medical officer (SMO) of Shaheed Babu Labh Singh civil hospital, Dr KS Bawa, said he was not aware of the directions in this regard. He added that anyone with a grievance regarding health services could meet him.
District education officer (secondary) Harinder Pal Singh also denied having information regarding the orders about appointment of nodal officers.
District welfare officer Amrik Singh said the department had received orders regarding appointment of nodal officers last year and the orders were complied with accordingly.
Deputy commissioner of police Sandeep Kumar Sharma also denied having any information on the issue and said he would check official channels about this.
Deputy commissioner Kamal Kishore Yadav could not be contacted for comment even after repeated attempts.
SBS Nagar leads
Assistant commissioner (general) of SBS Nagar, Geetika Singh, has been appointed as district nodal officer for redressing public grievances. People can contact the nodal officer for any grievance at phone number 01823-220545.
Grievances can also be sent via email to firstname.lastname@example.org. Other nodal officers in SBS Nagar are Bimla Devi, superintendent in SDM office, with contact number 94172-57753, Tarlochan Ram, superintendent in SDM office, Balachaur, with contact number 75891-27180, Jatinder Pal Singh, superintendent in SDM office, Banga with contact number 94634-84784, Rajan Bhatia, clerk in office of tehsildar, Balachaur, with contact number 88720-11015 and Tarlochan Singh Sahota, assistant district transport officer, with contact number 97797-18070.