Grievance portal lays unused as officials lack training | punjab | Hindustan Times
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Grievance portal lays unused as officials lack training

The Punjab Public Grievance Redress and Monitoring System (PB-PGRAMS), which was launched with much fanfare and was being described as a step towards ensuring an effective public delivery system by the state government, failed to deliver its purpose in the district.

punjab Updated: Aug 31, 2013 20:56 IST
Jatinder Kohli

The Punjab Public Grievance Redress and Monitoring System (PB-PGRAMS), which was launched with much fanfare and was being described as a step towards ensuring an effective public delivery system by the state government, failed to deliver its purpose in the district.


The internet portal is lying unused as no official of any government department has been provided training to operate the system.

In Jalandhar, only six complaints were received after its inauguration on May 15 by chief secretary Rakesh Singh who claimed that the government had started this portal to redress public complaints as it was getting difficult to keep track of the written complaints.

These six complaints including one filed by this reporter are yet to be addressed. The portal, designed and developed by the National Informatics Centre (NIC),was a collaborative endeavour of the Centre and the Punjab government.

RC Nayyar, principal secretary (grievances and pensions) had also written to district administration on August 8 to sensitise the officials about disposal of the complaints at the earliest.

Manish Kumar, a resident of Model House who had filed a complaint with deputy chief minister office regarding traffic problems at Chik-Chik Chowk, told HT that after filling the complaint he has only received a registration of it.

He added that no official has contacted him or addressed his complaint so far. Sources in the administration said lack of knowledge in operating the portal is causing the delay. They added that it was surprising that the system was being launched without any training and they still are unaware when the state government would start training the officials.

Sources said after receiving the letter from Nayyar on August 8, the portal was opened by staff of National Informatics Centre and the complaints were sent to concern departments for disposal. Assistant commissioner (general) Sanjeev Sharma said, "A meeting of officials of 15 various government departments have been called up on September 3 on which training will also be provided to them."