The round-the-clock helpline '104', launched by the Punjab government to assist people, particularly in rural areas, in getting information on health problems and access to a qualified doctor, has also become an effective platform for prompt redressal of people's grievances.
"This helpline is also providing an effective platform for prompt redressal of complaints, grievances of general public against any government medical institution, service or an individual," Amritsar deputy commissioner Ravi Bhagat said in a statemet here on Tuesday.
He said through this helpline, medical advice is given to the caller by providing basic tips and first-aid requirements.
The DC said that qualified paramedics supported by full-time medical practitioner and clinical psychologist are stationed at the helpline for offering services to the people. Counselling to patients, especially the old, women, children and poor, is given through this helpline. Apart from this, counselling is also provided to overcome the addiction of alcohol, drugs and smoking, besides the mental ailments like anxiety, chronic diseases like cancer, he added.