The district consumer disputes redressal forum has directed a home healthcare company to pay Rs 10 lakh as compensation for deploying inexperienced nurses to attend to a critically ill elderly resident of Sector 71, SAS Nagar, in February 2014.
Mohinder Pal Sharma of Sector 71 had hired services of the firm, Healthcare at Home Private Limited, which has its branch office in Phase 11, SAS Nagar, and its head office in Delhi, for his father Satpal Sharma (77) who was being treated for heart cervical and respiratory problems since 2011.
According to the complaint, the female nurses attending to Satpal changed the catheter and wrongly inserted it due to which urine could not pass for the whole day. The error was detected on examination later in the evening and when the catheter was changed blood started coming with urine. The patient’s condition deteriorated and he was rushed to hospital again.
“Both nurses without holding a valid diploma provided treatment of catheterisation without a male specialist nurse. It not only amounts to deficiency in service but also medical negligence besides unfair trade practice,” said the consumer forum presided over by Amrinder Singh Sidhu.
Contesting the allegations, the home care firm said they provide specialised services to patients through its staff that included qualified nurses.
The forum said, “Healthcare at Home India catheterization literature states that ideally a male nurse should catheterise a male patient and a female nurse for a female one. Male nurse was available but still female nurses were deployed to catheterise a male patient which is a deficiency in service,” the forum said.