Facing criticism over the wrong and inflated electricity bills, the Punjab State Power Corporation Limited (PSPCL) has asked the IT solution provider company SPANCO to make changes in the software to rectify the errors.
"Following several complaints from the industrialists who were getting the inflated bills, we held a meeting with the company officials and asked them to make the necessary changes," said Arun Verma, director of distribution at PSPCL.
He said in the previous software, the computer used to automatically draw attention of engineers in case it noticed huge variation in the billing amount. "The present software does not have this function. We have asked them to ensure this modification in the software," he said.
Verma said that in the present software the meter reading was filled in a six-digit format, but the computer automatically converted it to a seven-digit format, assuming that power meter had completed a full cycle and again started afresh. This led to the confusion.
We have withheld the distribution of electricity bills in certain areas and will only distribute it after printing the fresh bills by checking the data, he added.
"I have also asked the PSPCL engineers to sit with the software company officials and provide them the information related to other problems," he said.
Some of the power consumers in the city, especially the industrialists, were receiving highly inflated bills for the last couple of months.
A couple of businessmen received power bills in crore, though their usual bill varied between Rs 50,000 to Rs 80,000. Patiala Industries Association president Naresh Gupta welcomed the PSPCL move. "But the PSPCL now must rectify the inflated bills that we have already received," he said.