The Jalandhar rural police have been ranked first in the state for successful disposal of the complaints on 181 helpline.
The toll-free helpline for women, children, senior citizens and NRIs was started by deputy chief minister Sukhbir Singh Badal on August 24 last year and the helpline has been proving to be a boon, especially for women.
Out of the 617 complaints received till date by the rural police, 528 were disposed of successfully with utmost satisfaction of the complainants or callers due to proactive approach of senior cops of the rural police.
The Mansa police have been at the second position in the state by successfully disposing of 203 out of the nearly 247 complaints which were received on the helpline number.
Already perturbed with the alarming rise of theft cases, there is a good news for the Jalandhar commissionerate police, as they have been ranked third in addressing the complaints with 82 per cent average in a time-bound manner.
Revealing this, senior superintendent of police (rural) Jaspreet Singh Sidhu said the complaints were received by a call centre at Mohali and then forwarded to the respective police stations.
He further said that after receiving the complaints, they were categorised on the basis of their nature and urgency required, after a brief discussion with other officials for prompt action.
Superintendent of police (headquarters) Mukhwinder Singh said, "On an average, about 5-10 complaints, mostly of harassment of women, are received daily and make sure that the help reaches them in time. We personally call them to know about the help and the response time of cops to the satisfaction of the complainants," Singh said.
Sidhu said that it was the joint effort of his team that Jalandhar rural police attained first position. The helpline work has been outsourced to a private company Ziqitza, which has set up a 20-seat call centre with a clinical psychologist as counsellor to listen to the aggrieved party and come up with a solution.