The ongoing Jat stir has taken a heavy toll on the e-tailing business here as customers have been left high and dry with the arrival of their packages getting delayed due to road and rail blockades.
Harried customers are calling up helpline numbers of online shopping sites such as Amazon and Flipkart to enquire about the status of their orders.
Gurbir Singh Bajwa, Amazon delivery manager (Ludhiana range), said the business has been hit hard as our shipments are lying stuck for the past four days.
“As a result, we haven’t been able to deliver products to our customers, who have been constantly calling us up,” he added.
“Two trucks, each with approximately 1,500-1,600 articles, come to us daily. We haven’t received any shipment in the past four days. If the agitation continues, we will not only lose revenue worth crores, but also our customer base (confidence) will take a hit,” added Bajwa.
A Flipkart customer care executive said the flow of calls from customers seeking information regarding their ordered packages has increased manifold in the past few days. “It’s really diffuclt to convince customers who are very upset,” said the executive.
Pavneet Arora, a city resident, who had ordered a laptop online, said: “They had promised me delivery last week, However, I am still waiting for my order. The executives of the company are re-scheduling delivery dates. These companies should have alternate provisions to deal with such emergency situations.”