Ludhiana has topped the list of complaints received at 104, a toll free non-emergency medical helpline of Punjab, in one year.
Most of the calls received by medical helpline 104 were related to complaints, information and advice on medicines.
Helpline's project director Sunil Gandhi said, "We have received 1.41 lakh calls, of which 47,476 calls were related to 104 helpline in a year."
As many as 2,750 complaints were lodged at 104, of which 2,438 people were satisfied from the resolution provided to them.
As many as 260 calls were related to complaints by Ludhiana residents. Sangrur ranks second in this category with 248 calls and Amritsar with 198 calls stands third. The complaints were related to government health centres like staff's behaviour, delayed treatment, non-admission of patients, not getting birth certificates on time among others.
As many as 20,605 people called 104 helpline for seeking medical advice. 206 callers took consultation for drugs, depression and anxiety by the professional doctors and paramedic team. In many cases, depressed callers, who had made up their mind to end their lives, gave up such immoral thoughts after getting consultation from clinical psychologist, claimed the helpline.
Besides, 23,899 people took information regarding government schemes and institutions. Blood was also arranged in some cases for critical patients.
Jitendra Sharma, regional head, 104 medical helpline in public private partnership with Ziqitza Health Care Limited, said, "
On this helpline, anyone in Punjab can call and get free medical assistance, advice and information about health related schemes and facilities being provided by the National Health Mission and the Punjab government. The callers can get free medical consultation from a team of doctors and para-medical staff and get counselling by clinical psychologist round the clock."
Jitendra Sharma said, "Every complaint is resolved and if solution is not done in time or caller is not satisfied, the matter gets escalated to the higher authorities, up to director health services, managing director and even principal secretary health for their support towards the resolution of complaints."
Besides this, with the data base of MCTS (month and child tracking system) provided by National Health Mission Punjab, 104 consultants call the expected mothers and guide them for safe delivery and vaccination in time. And as of now, more than 87,143 calls have been made to expected mothers for safe delivery in government institutions and take precautionary steps in
case of critical delivery cases.