Mansa police help desk settles 2,600 cases in 100 days | punjab | Hindustan Times
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Mansa police help desk settles 2,600 cases in 100 days

Keeping their promise to serve the public, the Mansa police have succeeded in redressing 2,634 complaints, including those of eve-teasing, in 100 days. Launched on August 1, the help-desk of Mansa police has received bouquets from many complainants for their endeavour.

punjab Updated: Nov 15, 2013 20:28 IST
Bharat Khanna

Keeping their promise to serve the public, the Mansa police have succeeded in redressing 2,634 complaints, including those of eve-teasing, in 100 days.


Launched on August 1, the help-desk of Mansa police has received bouquets from many complainants for their endeavour.

The police here had provided a major relief to 113 mobile owners by tracing their expensive phones through the cyber cell branch. Among the other complaints settled by police included 584 matrimonial disputes, 680 neighborhood issues, 269 complaints of elderly, of which majority were parents being ignored by their children, 92 cases of eve-teasing and 1,009 other complaints. Eve-teasing cases mostly included the cases in which victim girls were harassed through messages, phone calls or other telecom services.

In April this year, the Mansa Saanjh Kendra was adjudged the best in the state during the annual 'Police Station Visitors' Week' (PSVW) programme organised by Altus Global Alliance through Institute for Development and Communication (IDC), Chandigarh.

Presiding over a joint meeting of Saanjh committee and police department during ongoing global visitors' week, Mansa SSP Narinder Bhargava said, "Police received a number of complaints during this period and all the complaints were settled in a day or two. Follow-ups of the complaints were done after redressal of complaints."

"Every police station consists of a dedicated male and female constable, who has been given special training to assist public who come with complaints. Besides attending them courteously these constables further get their complaints marked to the investigating officers and daily report is sent to the senior officers. Every section of society be it farmers, students, employees, labourers or general public is coming forward with their problems," added Bhargava.

Police initiatives
In December 2011, district police launched Saanjh Vans to reach every nook and cranny of the district to create awareness among the citizens' and to provide them all the 25 services under Right To Service Act, 2011.

In December 2012, Mansa police celebrated global visitors' week by presenting flowers to the visitors.
On November 15, police were presented with flowers by complainants whose complaints were redressed at the help desk.