The district consumer disputes redressal forum, Chandigarh, on Thursday directed an electronic store and a service centre to refund Rs 13,100 to a complainant for deficient services.
Anmol Watches and Electronics Pvt Ltd, an authorised dealer of HTC India in Sector 22, Chandigarh, and TVS Electronics Ltd, an authorised service centre of HTC in Sector 47, Chandigarh, have been directed to pay the money.
Besides, the forum also awarded an additional compensation of Rs 7,500 to the complainant, identified as Vertika H Singh, a resident of Phase 2, SAS Nagar. The dealer and the service centre were asked to compensate the complainant for the litigation costs he incurred.
Vertika had purchased an HTC phone - T-327W-Desire U Black-357212 -from the said dealer on July 15, 2013 for Rs 13,100. The mobile phone developed a snag after a few days following which she submitted it at the aforesaid service centre for repairs.
She was provided a mobile set by the dealer on August, 03, 2013, following the recommendation from the service centre.
Vertika mentioned in her complaint that the new handset provided to her, too, developed a software and network problem after two-three days of use.
She revisited the service centre soon where her mobile phone was again repaired but to no avail.
When she failed to get her mobile set repaired despite several visits to the service centre, she purchased a new mobile handset for Rs 21,900 on October 18, 2013.
Respondents were preceded as ex-parte. Meanwhile, the forum in its order stated, “The harassment suffered by the complainant by making repeated visits to get her defective mobile handset repaired, is also writ large. There is definite deficiency in service on the part of the respondents.”