Haryana chief minister Manohar Lal Khattar on Monday directed officials to regularly monitor grievances received on ‘CM Window’, especially about undue delay, to ensure its speedy disposal and satisfaction to the complainant.
“You should randomly examine and verify complaints received and action taken thereon,” he said, adding it should be the responsibility of senior officers to clear the oldest pendency of grievances in their departments concerned.
Khattar gave these directions in a meeting with administrative secretaries and head of departments in Chandigarh to review the progress of grievances received on ‘CM Window’, CM announcements and Aaadhar Enabled Biometric Attendance system.
Complaints pending for more than three months would be reviewed by concerned Administrative Secretaries and immediate action should be taken after its receipt, Khattar said, adding instant action should be taken against those found guilty.
He also directed officials to decentralise the disposal mechanism of grievances received in big departments to avoid unnecessary delay.
Khattar further said, all announcements made by him should be implemented on priority basis and the departments should consult deputy commissioners before any scheme or project is announced.
Where a work is being carried out simultaneously by two or more departments, one should be made nodal to get quick information about pendency level. Arbitrary conduct of any official would not be tolerated, he added.
In the meeting, it was informed that over 1.16 lakh complaints had been received on ‘CM window’ since its launch on December 25, 2014, an official said.
Also the announcements that were pending up to April 30, 2015 were taken up for review in the meeting.
Khattar reviewed the progress of announcements pertaining to Medical Education, Public Works Department, Urban Local Bodies, Revenue, Development and Panchayat, Transport, Education, State Agricultural Marketing Board and directed that in case of announcement involving land transfer, the file should be sent to the CMO.
While reviewing the progress of Aadhaar Enabled Biometric Attendance system, Khattar said, “The state government intends to create a better working culture in all its departments.”