Notwithstanding claims of the state government, the Punjab Right to Service (RTS) Act is not being implemented at the lower level in the police department.
As per the Punjab Police website, "RTS services are available at all Saanjh Kendras across the state. Forms of service duly filled may be submitted at concerned Saanjh Kendra." It has posted all services with application forms in website. A resident of Bainapur village on Monday submitted an application under RTS Act 2011 for copy of an FIR at Nurmahal police Saanjh Kendra. As per the act, in cases like providing copy of an FIR, the agencies concerned have to do it immediately or send the reply online. Nurmahal Saanjh Kendra in-charge issued acknowledgment slip which said service is not available at Saanjh Kendra and it is available at police suvidha centre at Philluar.
The applicant has sought a copy of the FIR registered at Nurmahal police station on August 17, 2013.
Inquiries revealed that Saanjh Kendras at police stations have not been issued cash receipt books and they do not accept any applications. Applicants are asked to visit suvidha centres at sub divisional levels. Residents of Nurmahal Mehatpur and Lohian Khas police stations go to Phillaur, Nakodar and Shahkot to get the services under the act and even for applications of lost articles. Police department is under control of deputy chief minister Sukhbir Singh Badal. Dilbag Singh has lodged a complaint with the RTS commission in this regard.