Residents can now deposit monthly/quarterly/ annual payments of their properties of ground rent, monthly rent, installments, principal, interest, service tax at e-Sampark centres.
UT adviser Vi jay Dev launched the service from the e-Sampark centre of Sector 32 here on Thursday. In the first phase, the facility is being extended to the residents of rehabilitated colonies having nearly 13,500 tenements.
Earlier, the allottees/residents had to go to the UT estate office to pay their dues. Now, allottee/resident can walk into any nearest e-Sampark centre from Monday to Saturday from 8am to 8pm to pay their dues and deposit the dues by cash up to rs 25,000, get an on-the-spot receipt and a confirmation of payment through SMS.
The facility will be extended to government departments, industrial, commercial, petrol pumps and residential properties in phased manner.
The sources in the administration said depositing the dues or any payment was a cumbersome process earlier. “Residents had to visit the estate office several times to settle their dues and harassment complaints against estate office staff was a routine affair. Most of the times, allottee/resident were not given receipt immediately. In many cases, receipts were not issued till realisation of demand draft,” the sources added.
The average rent collection from each rehabilitated colony is rs 2-3 lakh every month. “It has been observed that allottee/resident do not pay in some cases. Arrears increase year after year only to result in litigation. By introducing this facility, it is expected that the ratio of collection of rent on time will gradually improve and the estate office will also be able to close the long-pending dues’ cases,” the sources added.
Secretary information technology SB Deepak Kumar, who was present during the launch, said “To improve citizencentric services is the highest priority of this administration. Introduction of this key service will minimise citizen interaction with the estate office.”
UT deputy commissioner Ajit Balaji Joshi said “The new facility will allow residents to access the estate office services without any hassle.” Director information technology Prince Dhawan said “We are consistently working to innovate the public delivery channels and work flows of the estate office. This will enhance the department-public interface.”