The Panipat administration has decided to introduce helpline numbers to redress grievances of the local residents.
In a press note issued on Tuesday, Panipat deputy commissioner (DC) Sameer Pal Srow said that people could call at the 108 and 1077 to register their complaints.
"The helpline would start working from the next week," he said.
Srow said that the facility would cover urban and rural areas of the districts, and it would be "assured that the complaints were redressed in a time-bound manner".
The facility is also aimed at checking the unsocial elements in the establishment, and it would further help in fixing official accountability.
Meanwhile, Panipat administration has assured the residents of Dahar and other adjoining villages of meeting their demand of a waiver in toll-tax fee on the newly constructed Panipat-Rohtak national highway.
The DC said that the villagers had met him recently and handed over their demands on the issue.
He said that the administration had written to the National Highway Authority of India (NHAI) for a waiver on the road usage fee from 20 villages located in the 5-km radius of the toll collection booth at Dahar village.
"We have urged the NHAI to grant concession on road user charges to other villagers in the locality, and hope for a positive response from the central authorities and the private contractor collecting the fee," he said.