Passengers' feedback to be taken during 'railway facilitation fortnight'

  • Vandana Singh, Hindustan Times, Ludhiana
  • Updated: May 23, 2015 09:14 IST

Railway is going to observe 'railway facilitation fortnight' from May 26 to June 9, under which officials would take feedback from the passengers.

The main feature of the fortnight will be direct interaction of the railway officials with the passengers to take their feedback. Railway minister Suresh Prabhu has recently directed the higher officials to travel with the commuters to improve the services of the biggest public enterprise of the nation.

Divisional railway manager (DRM), Ferozepur, Anuj Prakash said, “During this fortnight, all the officials will travel in the trains to interact with the passengers to seek their feedback as well as suggestions on the services being provided to the passengers like food, water, cleanliness at the railway stations as well as in the trains. The motive is to improve the services for the passengers,” he added.

The officials will not only listen to the problems of the passengers, but will come up with solutions immediately, said Anuj Prakash. Extensive ticket checking campaign will also be launched during the fortnight so that people travelling without tickets could be fined.

Health check of the railway employees as well as the passengers travelling in the trains or coming to the station will also be the feature of the fortnight facilitation programme. “The other areas of thrust are safety awareness drives, monitoring of punctuality and cleanliness, and sanitation drives at all the stations of Ferozepur division, including main stations at Ludhiana, Jalandhar, Jammu etc,” he added.

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