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HindustanTimes Fri,29 Aug 2014

Public offices to send SMS giving people work-related updates

HT Correspondent, Hindustan Times  Patiala , July 22, 2013
First Published: 20:40 IST(22/7/2013) | Last Updated: 20:41 IST(22/7/2013)

In an attempt to minimise harassment of common man in government offices, the Punjab government will start the SMS service to give updated information about various works in respective departments under the Right to Service (RTS) Act.

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Addressing a gathering during the national seminar on RTS and good governance at Rajiv Gandhi National University of Law here on Friday, RTS commission chairman SC Agrawal said the service would be started with computerisation of all public departments.

Agrawal said the work of computerisation of work in public offices had already started and records of many departments had been updated online.

"For SMS services, a special call centre will be constituted which will provide information about the status of work and will inform people immediately after the work is done," he said.

Agrawal said people would also download certificates online through internet, which they were currently getting through e-mail.

"We had received 698 complaints of which 657 were resolved by the first appellate authority while seven complaints were settled by the second appellate authority. Only two of the reports are still pending with the commission," he said.

Agrawal said the commission took a suo motu notice of 82 complaints of which 66 were already settled. "Appealing officials are directed to monitor and to keep a tab on public departments to provide proper services to people," he said.

Around 45 delegates registered for the seminars and around 30 paper presentations covering various dimensions and areas under the RTS were presented on the occasion.

The book on RTS and good governance containing 15 research papers was also released on the occasion. An interactive session to answer the questions of the delegates was also scheduled in which Agrawal answered their queries.


 

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