The police will open a telephone helpline shortly to be available to non-resident Indians (NRIs) on priority.
On that number, the people sitting abroad will be able to not only lodge their complaints with the Bathinda zone police but also make confirmations and inquiries. "The idea is to assure people about case proceedings," the inspector general of police (IGP), Bathinda zone, Nirmal Singh Dhillon, said on Tuesday during phase of the open-house programme at Chhabra Palace here.
The deputy inspector general (DIG) of police, Bathinda and Ferozepur range, Parmod Ban, sat with the IGP in the open-house programme to listen to the complaints of the NRIs. In the first phase on August 23, top police officers had head common people from the range's seven districts.
"Many NRIs find it tough to pursue police complaints because of a lack of knowledge about the Indian justice system. They fall into wrong hands and suffer exploitation," said IGP Dhillon. "The new service will help them monitor police matters from abroad sort out any problem. This will be their appropriate channel for redress."
Many people from the Malwa region of Punjab have settled aboard in the past two decades. "Many of the NRIs were dissatisfied with the treatment of their complaints, so we decided to pay special attention to their grievance," said Dhillon.
Most of the complaints discussed in the open house related to property dispute, marriage, family issues, and adultery. Some cases were solved on the spot. "Our motive is to speed up investigation in every case," said the IGP.
All the affected NRIs could not reach the venue, and the police understood that. It even accepted complaints on e-mail and gave them the same attention as other cases. The police had organised the open house upon directions from deputy chief ninister Sukhbir Singh Badal. The NRIs suffer often because of their distance from the country.
The IGP advised parents to not marry their children to the NRIs without registering the marriage in India and without proper verification of the antecedents of the bridegrooms and brides. He recommended caution in fixing every match.
The superintendent of police (headquarters) will be nodal officer in each district to listen to the NRIs' problems. Special teams led by the SP (detective) will look into all cases against fugitive NRIs.
Senior superintendents of police Ravcharan Singh Brar (Bathinda), Narinder Bhargav (Mansa), Surjit Singh Greawal (Moga), Gurpreet Singh Toor (Faridkot), Amar Singh Chahal (Fazilka), Surjit Singh (Muktsar), and Varinderpal Singh (Ferozepur) were present in the open house.