Notwithstanding the tall claims of the authorities of Bharat Sanchar Nigam Limited (BSNL) to provide uninterrupted internet and related services, thousands of consumers are facing a tough time following dropping of cell phone signals coupled with poor General Packet Radio Services (GPRS) in the region for the past three days.
Thanks to the officials concerned of the BSNL, who instead of improving the services appear to have turned Nelson's eye towards the deteriorating services in the region, leaving lakhs of its consumers in quandary.
Sources in BSNL revealed that trouble started when some technical snag developed in the main server in Chandigarh on Sunday, making the GPRS and related services inoperative in the region.
The BSNL has over 1 lakh cell phone consumers in Solan and Sirmaur districts. The worst-sufferers are the consumers of industrial belts, including Baddi-Barotiwala-Nalagarh, Parwanoo, Patta (Mehlog), Kasauli, Kunihar, Kandaghat, Arki and Solan towns and other places.
Sources revealed that in spite of instructions of the telecommunication ministry to compete with the private players, the alleged lackadaisical attitude of some of the officials concerned in not strengthening the network was giving enough opportunity to private cell phone companies to capture the market.
“It is highly astonishing that in spite of spending crores of rupees by authorities of BSNL on advertisements to strengthen its base in the market, non-seriousness of some of officials concerned was defeating the very purpose of the union government,” said Congress spokesman Ajay Singh Chauhan.
He said the BSNL authorities besides launching various schemes should provide needed funds for strengthening the existing infrastructure to attract the customers as repeated breakdown in the system virtually providing enough opportunity to private players to capture the market in the state. Besides, serious efforts should be made by taking up the issue with the officials concerned of the neighbouring states to prevent the reoccurrence of such problems.
“The authorities should improve the existing network as poor broadband and related services are badly affecting day-to-day activities of industrialists in the region,” said president of Baddi- Barotiwala-Nalagarh Industries Association Rajender Guleria.
Admitting developing of snag in the server, sub-divisional officer (mobile service) of Solan telecom district Ajeet Kumar said efforts were being made to provide uninterrupted services to the consumers. He said the issue had already been taken up with the officials concerned to rectify the snag so that better services could be provided to the customers.