Though rain in the past two days has brought relief to residents from the scorching heat, power outages have left them at wits' end.
As a result, complaints to the nodal complaint centre of the Punjab State Power Corporation Limited (PSPCL) crossed 3,000 on Monday and Tuesday. Residents of Giaspura also protested outside the PSPCL office on Tuesday night.
Pawan Kumar, a resident, said, “Electricity is out in Giaspura for the past 11 hours, taking away our peace of mind. Water supply to the area has also been erratic due to power outage.”
Residents of Madhopuri area were also a harried lot for the past two days with power being restored only on Wednesday.
Already harassed by power outages, residents face further aggravation on calling the PSPCL, whose employees reply that faulty infrastructure would only be replaced by Larson and Turbo (L&T) hired by the PSPCL for the various developmental and extension works under the Reverse Accelerator Power Development and Reform Programme (R-APDRP).
Gurnam Singh, a resident of Dugri Phase 1, said, “There is some problem in power supply particularly in our lane, as at times our lane receives less voltage or no electricity, when all others have smooth supply. When I asked the PSPCL employees to check and replace the damaged wires, he bluntly replied that this was to be done by the L&T company.”
When contacted, Rashpal Singh, chief engineer, central zone, PSPCL, Ludhiana, said, “Major portion of the infrastructure will be replaced by the hired company, but PSPCL pitches in during emergency. Therefore, no employee can deny replacement of wires or transformers while passing the buck to the company.”
“Some employees may not be aware of this, but in such situation, residents can file complaint with the central nodal number, and their complaints will be redressed,” added Rashpal Singh.
Singh claimed that now every complaint by a resident to the nodal centre was followed by a text message, stating the action taken or who would be looking into the matter.
“The mobile number of the concerned employee is also provided, to enable the consumer to follow up on the matter,” added Singh.