The Punjab Right to Service (PRTS) Commission has recommended the state government to notify 41 more citizen-centric services under the PRTS Act.
If the proposal is accepted, the total number of services under the Act will increase to 110.
The commission has also urged the authorities to provide more staff to local bodies and other departments to improve delivery of services to citizens.
Originally, 67 services were notified under the Act on July 28, 2011 when it was implemented in the state. Later, two more services were added in May this year taking the number to 69.
Addressing a press conference here on Monday, PRTS commissioner Dalbir Singh said among the new services recommended for bringing under the Act were giving interim medico-legal report to the person concerned within two days, copy of complete medico-legal report within seven days, issuance of disability certification in four days, demarcation of plot by housing and urban development under five days and obtaining attested copy of any document within three days.
Other recommended services are related to the local body department, Punjab Mandi Board, industries department, Housefed and colonisation department.
Dalbir Singh emphasised that the commission would work on a two-pronged strategy - regular assessment of performance of various departments on the basis of disposal of applications within a stipulated timeframe and dissemination of information about PRTS Act through publicity in print and electronic media, besides distribution of pamphlets and setting up of kiosks and hoardings.
"The Act is designed to empower the common man and to tame the waywardness of babus," he said.
Training workshops for all designated officers and public meetings at the district, sub-divisional and village levels are also part of awareness programme.
Dalbir Singh said the commission would soon set up its website wherein detailed information on the Act as well as the online proforma for application/complaint under the Act would be available. This would enable applicants to check the status of their application online.
Enumerating the details of complaints received, Dalbir Singh said seven months since the inception of the commission, it had received 37 cases for appeal and 15,07,319 citizens had availed of services under the Act.
Out of 170 cases with first appellate authorities and 11 with second appellate authorities, only one is pending with the each authority.