PUNBUS, a subsidiary of Punjab roadways, is conducting a passenger satisfaction survey across the state. The move is a part of a major image building exercise by the organisation that is likely to introduce 305 ordinary buses and 24 super integral buses by December 2015.
A spokesperson of the transport department said students of regional MBA institutes have been roped in for conducting the study. "There is a structured questionnaire. Responses and suggestions of over 40,000 commuters will be tabulated and analysed to pin-poing the strengths and weaknesses of the organisation," said the spokesperson.
The spokesman said the questions would pertain to safety, reliability, cleanliness and physical condition of buses and services provided at bus stands. Also, availability of buses, condition of bus stands, behavior of drivers and conductors and problems being faced by commuters would be gauged, he said.
PUNBUS wants to strengthen its presence and emerge as a consumer friendly and profitable state transport undertaking.