Aimed at improving the working of the administration’s public grievances system, Punjab governor and UT administrator VP Singh Badnore has instructed officials to come up with a mechanism where residents don’t have to go to any public authority to lodge their complaint.
I-kiosks on the pattern of automated teller machines (ATM) will be set up, where people can go and register their complaints and it will be sent to the appropriate authority.
The authority will have to act on the complaint in a time-bound manner or face action.
In his first media interaction since taking over as governor on Aug 22, Badnore said: “I don’t want people to run from one office to another with papers or files in hand. Let there be an automatic system to redress public grievances. At the I-kiosk, a citizen could, either by email or a voice recording, record his complaint. It will be registered and go to the appropriate authority and will be looked into.”
He said, “Everything will have a time slot. For example, an FIR will have to be registered within 24 hours or so. We are working on the plan and will come to you on this shortly.”
Badnore added he was looking for ways to ease things for the public in other spheres as well.
The administrator had done away with the practice of deployment of cops along his route to reduce inconvenience to the public within hours of his assuming charge. Improvement of traffic movement in the city is among his top priorities, he said.
Concerned about crime, backs extended schools
The spate of chain snatchings and other incidents of crime are a big concern at the Raj Bhawan as well.
“We are looking at ways to improve police functioning,” he said, adding that there was a need to take it to the next level.
The governor appeared excited about the concept of ‘extended schools’ that he wants to introduce in the city.
“The quality time a parent wants to have with his child is missing. The child is under pressure to complete homework. The parents can’t even relax with the kids or go out in evenings,” said Badnore, who has over two decades of experience as an educationist, having been the chairman of country’s leading boarding school, Mayo College.
“The idea is that when children come back home from school they should have done their home work and yoga or whatever games. All that can be done in the secure environs of the school,” he said, adding that they should feel free and relaxed at home.
While parents have welcomed the idea, the administration may face resistance from teachers in implementing this concept as they will have to work an extra few hours.