In an important judgment, the Punjab State Consumer Dispute Redressal Commission has upheld the decision of the Amritsar consumer court directing the railways to pay a compensation of Rs 30,000 and a litigation cost of Rs 2,000 to a passenger for causing “great inconvenience, mental harassment and agony” to the passenger and his family members.
The case is related to an “unscheduled and unauthorised stoppage” of a train at Manawala railway station, which is nearly 10 km from here, in the night hours for about two and a half hours.
The passenger, Capt JP Singh (retd), was the complainant. He and his family were on their way to Amritsar on March 27, 2011, on Hirakud Express, when the train was stopped at Manawala at 11.37pm for about two and a half hours, even as express and mail trains normally do not halt at small station.
Though the Amritsar consumer court decided the case in favour of the complainant in 2013, the railways filed an appeal before the state commission. After a long wait, the state commission has dismissed the appeal.
It is learnt that the problem of unscheduled halts at Manawala is a daily phenomenon that inconveniences passengers.