The Punjab government plans to bring more services under Right to Services (RTS) Act, besides effecting amendments to make the law more effective.
This was announced on Wednesday by RTS Commission chairperson SC Agrawal, who visited Sangrur to inspect Suvidha Centres.
At present, 67 services are covered under the act that stipulates deadlines for government works, and also has provisions for penalty if the officials fail to heed the norms.
"Besides addition of more services, we will amend provisions regarding the services that are already under the RTS umbrella. The amendments would be done on the basis of feedback provided by the public and the officials in order to ease workload but retain the effectiveness of the law," said Agrawal.
He further said that all public offices would soon be computerised to smoothen the functioning.
Agrawal held meetings with heads of different departments to seek suggestions and complaints regarding the RTS. Deputy commissioner Kumar Rahul and senior superintendent of police Harcharan Singh Bhullar also attended the meeting.
"It is responsibility of the officials to make the act successful. There is a need to make people aware of their rights, especially in the rural areas," Agrawal, a former chief secretary of the state, said.