RTS scorecard presented; police to classify complaints | punjab | Hindustan Times
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RTS scorecard presented; police to classify complaints

punjab Updated: Sep 20, 2013 00:44 IST
HT Correspondent

Heads of different government departments presented their scorecard of performance under Right to Service Act (RTS) in a meeting held at Red Cross Bhawan. Chief Commissioner of Right to Service Commission SC Agarwal chaired the meeting. It was reported that of the 21,636 applications received under RTS in Barnala in August, only 95 were pending at month-end.

The applications related to Improvement Trust could not be disposed off as the trust is without an executive officer.

At the state level, more than 95% of the 1.25 crore applications have been cleared. The scope of the service has also been enlarged by bringing 80 more services under its ambit in addition to existing 69 services. With the existing services primarily meant to make it easy to apply for documents and papers, the new services aim at streamlining physical delivery of the services.

An acknowledgement slip is required to be issued for every complaint lodged with the police Sanjh Kendra. The complaint would be categorized as FIR, DDR or 'to be filed' by the SHO within 15 days. In case of cognisable offences, it will be categorized as FIR; in case of matters requiring attention, it will be categorized as DDR; in case of SHO feels no substance in the complaint, it will be 'filed' without taking any action.

"soon, people will be able to submit their applications online after the introduction of eGovernance project in Punjab," the chief commissioner said.Citizens need to pay certain facilitation charges to apply for service through Suvidha centre.

The charges are not payable, if applied to department concerned directly. On being asked why citizens are being compelled to submit application through Suvidha Centres, he said, "If you go to office concerned directly, then the babus of the department will be delaying the task unnecessarily, so it is better to pay charges to the Suvidha Centre."