The project of citizen facilitation centres of the municipal corporation was started in January, but the civic authorities have not been doing anything to promote them.
The MC had planned to set up facilitation centres in six different zones of the city, so that residents did not have to come all the way to the MC office to pay bills.
It was learnt that work of providing infrastructure was handed over to the building and roads (B&R) department of the MC, but it has failed to follow the orders and provide better facilities at the centres.
“These centres are meant to generate revenue, but officials are taking no steps for upgrading them,” said an MC official on the condition of anonymity.
“As all these centres do not have basic amenities, both the staff as well as visitors are facing difficulties,” the official added. It is leant that centrer do not have even toilet facilities for women staff members.
The centres lack proper seating arrangements, drinking water and AC facilities and also lack security. At the Babrik Chowk, it was found that the MC officials have not even put up a sign board for the public to know the existence of a service center.
Shopkeepers adjacent to the centres also complained of the garbage heaps outside the centres. Sources in the MC informed that a few days ago, municipal commissioner GS Khaira had called Kulvinder Singh, superintendent engineer (B&R), and sought an explanation on the lack of infrastructure at the cenres. Khaira has now directed joint commissioner Daljeet Kaur to hold a meeting with the officials concerned in this regard.
The meeting is reportedly scheduled for July 18, which will be attended by superintendent engineer Kulvinder Singh, Lakhwinder Singh operation and maintenance engineer (O&M) and assistant medical officer (AMO) Dr Kishan Sharma.
The six facilitation centers are aituated at Basti Sheikh, Dada colony, Lal Rattan, Garha road, Model Town and MC office.