After successful implementation of toll free helpline, 1905, Punjab deputy chief minister, Sukhbir Singh Badal launched 1905 web portal and mobile app for Punjab citizens to register their grievances online besides also tracking complaint status and giving feedback.
Speaking at the launch, the minister said, “1905 is an endeavour to ensure a happy Punjab, where people can conveniently reach the relevant departments for their grievances and get effective redressal of the same. Through this automated system we will be able to identify the areas of grievances, which will lead to governance reforms.”
“1905.Punjab.gov.in” will provide a single platform to the people to lodge their grievances regarding various departments of the state government. The web portal also has a special corner for senior citizens to lodge their grievances for better and effective monitoring.
The manual system has been replaced by complete automation of processing of grievances. Now, every complainant will receive an SMS or an e-mail after the registration of grievance and the system will also provide provision for tracking of the complaint’s status. Timely updates will be provided to each applicant.
The web portal has provision of citizen feedback for all departmental helplines, information about departmental helplines and web links of the concerned department’s grievance portal. The 1905 mobile app contains all the features of web portal.
Prominent among others present on the occasion were chief parliamentary secretary NK Sharma, chief secretary Sarvesh Kaushal and principal secretary to chief minister SK Sandhu.