Toll-free number soon to lodge water, sanitation complaints in SAS Nagar
Soon the residents of SAS Nagar would get a toll free number to lodge all complaints related to water-supply and sewerage.punjab Updated: Mar 29, 2016 22:36 IST
Soon the residents of SAS Nagar would get a toll free number to lodge all complaints related to water-supply and sewerage.
The administration is mulling on having a toll free number to facilitate residents to lodge complaints after the demand was raised by a member of district water supply and sanitation department advisory committee, the meeting for which was held at the DC office in Phase 1, SAS Nagar on Tuesday. The meeting was chaired by deputy commissioner DS Mangat.
Highlighting the inconvenience faced by the residents, committee member Vineet Verma said: “There are three different departments that supply water to SAS Nagar - municipal corporation, GMADA and the water supply department. In case the supply is disrupted, resident do not know whom to contact. In order to save the residents from harassment, a toll free number should be launched.”
Verma said the administration has agreed to the demand and the MC has been directed to launch the helpline soon.
Meanwhile, he also demanded that all the services provided by the water supply and sanitation department should be brought under the Right to Service (RTS) Act, to ensure time-bound redressal of complaints that are pending for more than 20-25 days owing to non accountability.
“The administration has agreed to write to Punjab government to get these services under the RTS Act,”he said.
40 tubewells working only on paper, probe ordered
As 40 tubewells out of the total 71 tubewells in SAS Nagar were not operational, Verma has demanded an inquiry into what he termed as “embezzlement of the public money”.
“Even though the water supply department has been claiming that all the tubewells in SAS Nagar are working, a fresh survey conducted earlier this month pointed out that 40 tubewells were not working. Accountability on the money spent should be fixed and officials be punished,”he added.
Tubewells to have number of officials
The administration had issued directions to put up boards carrying number of officials concerned on all tubewells to lodge complaints.
“There are different agencies in SAS Nagar that are operating these tubewells and the residents don’t know whom to approach. Thus boards displaying number of officials concerned should be put up on the tubewells,”he said.