The tourist office of Punjab Heritage and Tourism Promotion Board (PHTPB) finally has maps of the city at its disposal for the first time since it started operations in December 2011.
This has brought cheers to the city hoteliers. Hindustan Times, from time to time, has been highlighting the shortcoming at the tourist office.
"We get guests from across the world and the first thing they ask for is map of the city and we had got printed maps on our own. Availability of maps with the tourist office is a big relief as the front office staff would be able to guide the guests better," said the public relations officer of Hyatt Regency, Ravneet Gurm.
Gurm also showed a map to this correspondent, who found many shortcomings in it though PHTPB took a long time to release it. Guests at the hotels also pointed out several shortcomings such as the map didn't provide information about hotels as there was only one hotel marked on it. "There are no booking details; hospitals are marked but there is no information on how to contact them. Also, the list of emergency numbers is missing," lamented the hotel guests.
Some of them also suggested that like most tourist cities, PHTPB must run tourist information kiosks for instant information to the travellers.
Harpreet Singh, public relations officer from Guru Angad Dev Veterinary and Animal Sciences University (GADVASU) said, "PHTPB marked Punjab Agricultural University on the map but has forgotten to mark the vet varsity. When compared with maps of other cities, this map stand nowhere. And, it is whimsical to note that map is dotted with tourist attractions but there no mention of opening timings."
MS Kang, former vice-chancellor of Punjab Agricultural University questioned how could officials forget to mention contact details of the local administration. "If any tourist map is without emergency contacts, it cannot be called a map. I feel there is lot to do to push tourism in Punjab and improve the map quality. We need experts to guide the officials of the department," said Kang.
As Hindustan Times brought these drawbacks to the Deputy chief executive officer of PHTPB Navjotpal Singh accepted that there were shortcomings in the map and assured to take care of them in the future. "As of now, we have printed only 10,000 maps. Fresh printing will start in the coming months in which we will ensure that there are no issues.
We are open to feedback and improve accordingly."