With the era of greeting cards almost gone, people in the hill state faced a hard time wishing New Year to their relatives and friends as the services of the Bharat Sanchar Nigam Limited (BSNL) crippled badly on the New Year.
The snag developed early in the morning leaving subscribers on tenterhooks for the whole day.
The services, which improved a little by the evening according to the officials, were hit by congestion in the network due heavy rush of tourists and bad weather conditions.
Shimla resident Dileep Chauhan said he had been trying to send an SMS since early morning but it could not be delivered even after 5 hours."BSNL services crippled both in urban and rural areas. I could not contact my parents, living in a village, for the whole day," Chauhan said.
"It was even difficult to establish connection between two BSNL mobile numbers inside the same premises," said local resident Ashwani Chauhan.
"The person dialing the number often gets the message that the all lines are busy," added Chauhan. Same was the case with subscribers who tried to send a message on other numbers as most of the time the process got aborted midway.
However, BSNL officials said the heavy rush of tourist caused congestion in the network which hit the services, besides bad weather conditions across the state. "Network problem and call drop is due to New Year congestion and bad weather," said deputy general manager BSNL Mohan Lal, adding that there was heavy rush on New Year eve that caused network congestion.
He said the BSNL office received numerous complaints of call dropping, but after 10am, there was some improvement in the service.