In the name of providing quick services, the agents and touts are fleecing the visitors at suwidha centres in city. These touts charge hefty amounts to provide services to people, who visit the suwidha cente on the backside of Bachat Bhawan at the mini-secretariat, on daily-basis.
During a visit to the centre, it was found that the agents/touts were either standing in the queues or going directly inside the suwidha centre to get the work done and were charging from `200 to 300 for making affidavits. Moreover, the display screens at the centre were non-functional.
However, there are other suwidha centres on the same premises, but they have proper seating arrangement and display screens are functional too.
It is pertinent to mention here that there was no proper seating arrangement for the visitors. For a daily footfall of 500 visitors, nine chairs have been installed. Most of the visitors were found standing.
Talking to Hindustan Times, Jaswinder Singh, a visitor, said, "I think there is a need of more windows to cater to the huge number of visitors coming here daily. The service here is too slow, as it took me more three hours to get my work done. Even the display screens are not functional, which is harassment for people. The higher authorities must visit the centre and fix the problems.
Another visitor, Nirmal Kaur, said, "I came here to get an affidavit and at the entrance of the centre a person asked that he will do my work and I will not have without wait in queue. I asked him to do the work for which I had to pay him `300. In absence of proper services by the department, people are taking advantage and fleecing us.
When contacted, deputy commissioner Rajat Agarwal, said, "This suwidha centre has an affidavit counter and it sees erratic rush on some days. Charges to get the affidavit made are `20. Nobody is paying `200-300 for any work and I appeal to the people not to pay anything if a person approaches them to get their work done."