Paramraj Singh Umranangal (IPS) took the charge of Ludhiana police commissioner on Friday.
He said redressing the grievances of the people by dealing with them directly will be his top priority. He also announced to start a helpline for the people to register their complaints and give feedback. His office staff will monitor the complaints and feedbacks.
The police commissioner has decided to build a new waiting hall with the capacity of sitting of more than 100 visitors with other facilities in the premises of police headquarters.
After joining the office, Umranangal held introductory meeting with the ADCP and ACP rank officials to know the problems being faced by the people. He also visited the offices and branches of the department.
While talking to the mediapersons, he said he came to know that traffic is one of the major problems of the city. According to Umranangal, he will take appropriate action to resolve the traffic menace and will also ensure the maintenance of law and order in the city.
The police commissioner heard the grievances of people who turned up at the office with their complaints in the waiting hall. He also left his staff surprised by visiting their offices and meeting them personally.
Deputy commissioner of police (DCP) Narinder Bhargava, who joined on Thursday along with other officers, welcomed the top cop.