The UT administration is roping in information technology giant Infosys for digitisation programme at the UT estate office. The software for computerisation will be developed by Infosys. The development is significant as the UT administration has been working towards computerization of records at the estate office since last five years.
UT finance secretary Saravjit Singh said, “We are in touch with Infosys for getting the software made for computerisation of entire records of the estate office. Digitisation will in fact bring transparency and residents will be able to track the progress of their files.”
This year the administration has otherwise also brought about many changes in the functioning of the estate office to bring about transparency. The administration has been claiming after all records go online, city residents will not face any inconvenience.
As of now, the general mindset is that the ‘babus’ keep sitting on files or keep moving from one table to another. Be it getting registry or obtaining no-objection certificates, residents will be given a checklist of the documents required, along with the files. The estate office has also stopped inter-department communication on the files. Now on, the entire file pertaining to any work such as registry or transfer of property will move from one department to another and a proper tracking would be done to know where the file has reached. The inter-department communication such as separate files moving in different directions has been stopped because many files used to get misplaced in the process.
SDM (central) Prince Dhawan said the decision of maintaining just one file has been taken so that proper records are maintained and applicants’ files can be tracked easily. With this, the responsibility would also be fixed if there is a delay on any officer’s part for not processing the file in time.
Dhawan added that with the same file moving from SDO to superintendent or to some other department, the record of the remarks would be there for all to see, chances of files misplacing would be minimal. A tracking number would also be given to the applicant so that he can get to know how much time would be taken for processing of work.