Week after toll-free complaint number, Patiala MC flooded with complaints | punjab | Hindustan Times
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Week after toll-free complaint number, Patiala MC flooded with complaints

punjab Updated: Mar 11, 2014 23:16 IST
Sutanterpal Singh

A week after the inauguration of the toll-free complaint number, the Patiala municipal corporation has been flooded with calls about civic problems as it has received as many as 392 complaints.


According to information, around 150 complaints pertain to the sewerage blockage and 169 to streetlights. The civic body has also received 43 complaints of sanitation and around 30 of water leakage in pipes.

However, there has been a delay on part of the officials concerned in addressing the complaints.

Though the MC claims to have redressed the complaints within 24 hours of their registration, in some cases, especially those of sewerage blockage, it took more than two days to address them.

The number, 1800-190-2808, was started on March 3 to facilitate the locals to register their complaints regarding poor civic amenities.

The civic body had been facing a lot of criticism over the poor civic amenities, including non-functioning streetlights, blockade of sewerage system, poor garbage collection system and leakage in water pipes.

However, with the registration of complaints through the toll-free number, these have been moved to officials concerned for their redressal within the stipulated time.

Mayor Amarinder Bajaj said the toll-free number had been a success as people were coming up with their complaints.

"We have ensured that the complaints are addressed in the stipulated time. Officials concerned will be made accountable if the complaints were not addressed within 24 hours. The complainants will be kept posted about the status of their complaints," Bajaj said.

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