Samsung Galaxy S8 and S8+ randomly restarting: Users report | tech$news | Hindustan Times
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Samsung Galaxy S8 and S8+ randomly restarting: Users report

Samsung Galaxy S8 and S8+ was launched last month in India and the smartphones are expected to go on sale on May 5.

tech Updated: May 02, 2017 08:49 IST
HT Correspondent
Samsung Galaxy S8 review
The Samsung Galaxy S8 and S8+ was launched in India at at a starting price of Rs 57,900.(Samsung)

Samsung Galaxy S8 and Galaxy S8+ are randomly restarting on their own, some users in the US are complaining.

Some Samsung Galaxy smartphone users took to the company’s official forum and XDA Developers forum to report the issue. One of the users wrote, “I’m getting the same problem on my S8 standard. Randomly, the screen will have some artefacts appear (nearly always on the bottom) then it just restarts. Happens in safe mode too so it doesn’t appear to be an app causing it. Phoned Samsung and they told me to send it back to the retailers and ask for a replacement.”

Notably, the first issue was reported by a user who just took out the Samsung Galaxy S8, and was setting it up for the first time. The user wrote in the community forum, “So I picked up my Galaxy s8 and everything seems to be working well except the phone keeps restarting itself. I have had it for about 10 hours now and it has already restarted 7 times while I was using it. It happens when I’m using an app like the camera or Samsung Themes and it doesn’t matter if the phone is charging or not. All of a sudden the app freezes, the screen shuts off, and a few seconds later it restarts. Is anyone having the same problem or know of any solutions?”

Samsung Galaxy S8 Specifications
  • Size: 148.9 x 68.1 x 8.0 mm
  • Weight: 155 grammes
  • Water/dust resistance: IP68
  • Display: 5.8-inch QuadHD display (2960 x 1440 pixels resolution) with 570 pixels per inch (ppi)
  • Storage: 64 GB internal storage with microSD card support to 256GB
  • Memory: 4GB RAM
  • Processor: Qualcomm Snapdragon 835 with Exynos processor in international editions
  • Camera: 12-megapixel dual pixel camera with LED Flash, 8-megapixel front camera
  • Operating System: Android 7.0 Nougat
  • Battery: 3,000 mAh battery with adaptive fast charging
  • Connectivity: Bluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTE support

Samsung Galaxy S8+ users are reporting facing the random restart issue as well. One of the temporary fixes making the rounds in threads is to remove the microSD card from the device. Some Galaxy S8 users however claim that they never inserted a microSD card in their units. Unfortunately, Samsung is yet to officially acknowledge the issue.

Samsung Galaxy S8+ specifications
  • Size: 159.5 x 73.4 x 8.1 mm
  • Weight: 173 grammes
  • Water/dust resistance: IP68
  • Display: 6.2-inch QuadHD display (2960 x 1440 pixels resolution) with 529 pixels per inch (ppi)
  • Storage: 64 GB internal storage with microSD card support to 256GB
  • Memory: 4GB RAM
  • Processor: Qualcomm Snapdragon 835 with Exynos processor in international editions
  • Camera: 12-megapixel dual pixel camera with LED Flash, 8-megapixel front camera
  • Operating System: Android 7.0 Nougat
  • Battery: 3,500 mAh battery with adaptive fast charging
  • Connectivity: Bluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTE support

Also, we have been using both the devices for review and has not happened once. (Read full review here)

SpecificationsSamsung Galaxy S8Samsung Galaxy S8+
Size148.9 x 68.1 x 8.0 mm159.5 x 73.4 x 8.1 mm
Weight155 grammes173 grammes
Display
5.8-inch QuadHD display (2960 x 1440 pixels resolution) with 570 pixels per inch (ppi)6.2-inch QuadHD display (2960 x 1440 pixels resolution) with 529 pixels per inch (ppi)
Processor10-nm Exynos 8895 (octa-core)10-nm Exynos 8895 (octa-core)
RAM4GB 4GB
Storage64 GB internal storage with microSD card support to 256GB64 GB internal storage with microSD card support to 256GB
Operating SystemAndroid Nougat with TouchWiz OSAndroid Nougat with TouchWiz OS
Battery3,000 mAh3,500 mAh
Rear Camera12-megapixel dual pixel camera with LED Flash12-megapixel dual pixel camera with LED Flash
Front Camera8-megapixel front camera8-megapixel front camera
SIM slotsHybrid slot Hybrid Slot
ConnectivityBluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTEBluetooth 5.0, WiFi, USB-C, GPS, 4G and VoLTE
Water resistanceIP68IP68
PriceRs 57,900 Rs 64,900

Additionally, Samsung has started rolling out the fix for red tint display issue. Last week, the software patch fixing the bug that caused red tint issue was being rolled out to users in South Korea. As per Sammobile, Samsung Galaxy S8 users in Turkey and the UK are receiving the fix while Galaxy S8+ users in Germany and Turkey are receiving the same fix.