TRAI is not giving out an inch of space to telcos on call drops and quality of service. Tightening the noose on mobile operators, the Telecom Regulatory Authority of India (TRAI) on Thurday directed service providers to submit daily updates of their network performance, including call drops and voice quality.
The regulator issued directions asking telecom operators to “upload daily cell network parameters data to server of TCCMS (Telecom Consumer Complaint Monitoring System) portal of the authority through web-service within ten days of the date of issue of this direction.”
TRAI issued the direction on January 12 but made it public today.
All mobile service providers are required to submit number of performance parameters including type of network like 2G, 3G or 4G, call drop details, congestion in network, successful calls and voice quality among others.
TRAI and telecom operators have been at loggerheads over issue of call drops being faced by users. The regulator has issued regulation under which telecom operators are required to pay penalty of Re 1 for each dropped calls with upper limit set at 3 such calls in a day.
Telecom operators have challenged the regulation before court and the matter is sub-judice.
The regulator shared in the direction that it has held number of meetings with telecom operators between September-December 2015.
As per details shared in the direction by TRAI, telecom operators did not submit required data on the website which monitors consumer complaint even after detailed discussion and clarifications.
TRAI said that the data is required to streamline audit process of network performance which are done periodically to assess quality of service.